Returns & Exchanges

At Back to the Roots, we want you to be completely satisfied with your sustainable fashion purchase. If your new garment isn't the perfect fit, we offer a seamless 30-day return policy to ensure your wardrobe remains as intentional as our designs.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid carbon-neutral shipping label provided via email and attach it securely to your original packaging.

3

Drop Off Package

Hand your package to your local postal carrier or drop it off at any authorized shipping location within 7 days of receiving your label.

4

Receive Refund or Credit

After our team inspects the returned items for quality, we will process your refund to the original payment method or issue store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing